Patient Experience

We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities:

  • 60 private, luxurious rooms with guest accommodations
  • 12-bed, low-stimulus, secure, brain-injury unit equipped with state-of-the-art technology and safety features
  • A unit dedicated to stroke recovery and neurology wellness
  • Bariatric suites furnished with specialty equipment to promote safety
  • Adaptive kitchen for re-learning skills of daily living
  • Day rooms designed for patients and their families to gather and support one another
  • Transition apartment where patients can practice their independence before going home
  • Outdoor healing and mobility courtyard designed to promote safe community re-entry
  • Outdoor putting green and driving range geared towards a more athletic-focused recovery
  • Flat-screen TVs
  • Complimentary Wi-Fi
  • Quiet room for spiritual support

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital:

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment.

A telephone is located in each patient’s room with a private telephone number for direct dialing to the patient.

Cafeteria

Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind.

Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.

Parking

Free parking is provided for patients and visitors in parking lots on the hospital campus. 

Flower and Balloon Information

We restrict plants and flowers in patient-care areas where patients are highly immunosuppressed such as those with cancer or who are recovering from a transplant. Latex balloons are not permitted.

Pastoral/Spiritual Care

Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.

Wi-Fi

Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.

Patient Rights and Responsibilities

Read our policy on Patient Rights and Responsibilities.

Billing

Your stay will be reviewed before admission and approved based on medical necessity criteria and will cover most services provided during your inpatient rehabilitation stay, as long as you continue to meet criteria. The Medical Director will evaluate whether you meet these criteria, but this is always subject to Medicare/Insurance review. If there are limitations in your coverage, your case manager will discuss these with you, as well as alternative resources to help meet your needs.

Out-of-pocket expenses that you may incur will depend upon your specific insurance coverage, co-payments, benefits, and eligibility. Most patients may need to purchase durable medical equipment (wheelchair, walker, commode) for discharge needs. Insurance coverage for this equipment varies.

Financial Assistance

Learn about the financial assistance available through CHI Franciscan Health.

Policies

Non-Discrimination Policy: As a recipient of Federal financial assistance, CHI Franciscan Health is dedicated to providing services to patients and welcoming visitors in a manner that respects, protects, and promotes patient rights. CHI Franciscan does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of age, race, color, creed, national origin, ethnicity, religion, marital status, sex, sexual orientation, gender identity or expression, physical , mental or other disability, citizenship, medical condition, or any other basis prohibited by federal, state, or local law in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by CHI Franciscan directly or through a contractor or any other entity with which CHI Franciscan arranges to carry out its programs and activities.

Advanced Directives

Reproductive Policy

Admissions Policy